Vipbet365's Privacy Policy – Your data is safe with us

Vipbet365 takes user privacy seriously. This Privacy Policy explains what information we collect when you use the vipbet365 website and mobile app, why we collect it, and the measures we take to keep it secure.

This policy applies to vipbet365's website, mobile app, live chat, and email communications. By using vipbet365, you are considered to have agreed to this privacy policy. We recommend reading it before you register.

Vipbet365 may collect the following types of information. We only gather what is genuinely necessary to provide our services.

Vipbet365 collects information through several methods. The main ones are:

• Direct Input: Information you provide directly at registration, in the KYC form, or when updating your profile.
• Automatic Collection: Via cookies and log files while using the website or app.
• Transaction Data: During deposit, withdrawal, and betting activity.
• Support Contact: Records of live chat or email conversations.
• Referral: Referral information when a friend you referred completes registration.

Every piece of data we collect has a specific purpose. We do not ask for information that is not needed to provide our services.

Vipbet365 uses the data it collects solely for the following purposes:

• For account creation, verification, and management.
• For processing deposits and withdrawals.
• To ensure security and prevent fraud and misuse.
• To comply with legal and regulatory obligations.
• To provide customer service and support.
• To improve service quality and personalise your experience.
• To send you promotional offers and newsletters, with your consent.

Vipbet365 does not share your information with third parties under normal circumstances. However, data may be shared in the following specific situations:

• Payment Processing: Minimum necessary information is shared with Mobile Pay, Nagad, Rocket, or your bank to process transactions.
• Game Provider: Limited data necessary for game operation may be shared with providers such as Pragmatic Play and Evolution.
• Legal Obligations: We may be required to disclose information in response to a court order or regulatory authority request.
• Security Investigations: To assist relevant authorities in investigations related to fraud or money laundering.

In such cases, third parties are contractually bound to uphold the same privacy standards as vipbet365. No more data than necessary is ever shared.

Vipbet365 uses cookies on its website and app. Cookies are small text files stored in your browser that help make your next visit smoother and more convenient.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Helps remember your preferences, such as language and theme settings.
• Analytics Cookies: To understand which parts of the site are used most — these can be opted out of.

You can delete or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some site features.

Vipbet365 uses industry-leading technical standards to protect your data. These security measures work together to create a multi-layered defence.

• TLS/SSL Encryption: All communication between your browser and our servers is encrypted.
• Database Encryption: Stored sensitive data is encrypted using AES-256.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Unauthorized access attempts are automatically detected and blocked.
• Regular Security Audits: Periodic penetration testing conducted by third parties.
• Staff Training: Only authorized personnel have access to specific data.

Vipbet365 does not retain your data indefinitely. Once the relevant purpose has been fulfilled or the legally required period has elapsed, your data is securely deleted.

• Account Information: For the duration your account is active, and generally up to 5 years after closure (as required by law).
• Transaction Records: Generally 7 years, in accordance with financial regulatory requirements.
• Technical Logs: Up to 12 months for security purposes.
• Marketing Information: Deleted immediately upon withdrawal of consent.

Upon an account deletion request, data not required by law to be retained will be deleted within 30 days.

As a vipbet365 user, you have the following rights over your personal data:

To exercise any of these rights, email us at support@vipbet365.im or contact us via live chat. We typically respond within 30 days.

Vipbet365 is strictly for users aged 18 and above. We do not knowingly collect any information from anyone under 18.

If a parent or legal guardian believes their child under 18 has created an account on vipbet365, please contact our support team immediately. Once verified, the account and all associated data will be permanently deleted.

Vipbet365 may update this Privacy Policy from time to time. Any changes will be reflected in the updated date on this page, and active users will be notified of any significant changes.

Continued use of vipbet365 after any changes to this policy will be considered as acceptance of the updated terms. We recommend reviewing this page periodically.

For any privacy-related questions, complaints, or requests to exercise your rights, please reach out to us through the following:

• Email: support@vipbet365.im
• Live Chat: Available 24/7 via the chat icon on the website or app.
• Subject line: "Privacy Request".

We typically provide an initial response within 3 business days and aim to fully resolve complex matters within 30 days.